Terms & Conditions

Hire Period

Hire Her Wardrobe operates using a four-day maximum hire period. Pickup and return dates are included within this four-day period.

Garments may be collected no earlier than two days before your event.

Garments must be returned by no later than 9:00 pm on the next day following your event.

For example, if your event is on Saturday, you may collect your garment from Thursday and must return it by 9:00 pm on Sunday.

Any extension to the standard hire period must be approved by Hire Her Wardrobe before the booking is confirmed. Additional fees may apply.

Bookings and Enquiries

All enquiries and try-on appointments must currently be made through Instagram Direct Message at @hire.her.wardrobe.

Garment bookings can be made in studio at your try on appointment, and/or via Instagram Direct Message at@hire.her.wardrobe.

Website bookings and express postage are not currently available, however these options will be introduced in the future.

Booking Confirmation and Payment

A booking is only secured once full payment has been received.

Hire Her Wardrobe does not accept partial payments or deposits to reserve garments.

If multiple customers request the same garment for the same date, the garment will be booked by the first customer to complete payment in full.

Payment Methods

We accept:

Identification Requirements

For security purposes, customers must provide a valid form of photo identification.

You must present your identification:

Hire Her Wardrobe will only use identification details for reasonable booking, security and recovery purposes.

Local Pickup

Local pickups are available from our location in Diamond Creek, Victoria.

If you do not require a try-on appointment, the exact pickup address will only be provided through Direct Message once your booking has been confirmed and paid in full.

Pickup times must be arranged in advance.

Local Delivery

If you cannot collect your garment before your event, local delivery may be available for an additional fee.

Delivery availability and pricing depend on:

Delivery is not guaranteed and must be confirmed before payment has been made.

Returns

Garments must be returned by no later than 9:00 pm on the next day following your event.

For example, if your event is on Saturday, the garment must be returned by 9:00 pm on Sunday.

Returns are contactless and must be placed securely inside the parcel letterbox at the provided Diamond Creek address.

The return address and instructions will be provided through Direct Message.

A garment is not considered returned until it has been left at the agreed return location.

Late Returns

A late fee of $15 per garment, per day will apply when a garment is returned after the agreed deadline.

For example, a garment returned two days late will incur a $30 late fee.

Garments must be returned on time so they can be inspected, cleaned and prepared for the next customer.

If a late return affects another confirmed booking, the customer may also be responsible for reasonable losses directly caused by the delay.

Garment Use

The hired garment may only be worn by the customer named in the booking.

The garment must not be shared, transferred or worn by another person during the hire period without prior approval.

If another person wears the garment, Hire Her Wardrobe may charge an additional hire fee.

Packaging

All garments must be returned in the original Hire Her Wardrobe black garment bag or packaging.

A $10 replacement fee will apply if the original bag or packaging is lost, damaged or not returned.

Try-On Appointments

Try-on appointments are free and encouraged.

Appointments must be booked through Instagram Direct Message at @hire.her.wardrobe.

When requesting an appointment, please include:

If you are unsure which garment you want, you are welcome to try several available options.

A try-on appointment does not reserve or guarantee the availability of a garment. A garment is only reserved after full payment has been received.

Try-on appointments are available at our location in Diamond Creek. The exact address will only be provided through Direct Message after your try-on appointment has been confirmed.

Appointment Times and Late Arrivals

Try-on appointments run for a maximum of 45 minutes.

If you are running late, please contact us through Direct Message as soon as possible.

Appointments will be held for a maximum of 15 minutes after the scheduled starting time. After this time, the appointment may be cancelled.

Arriving late will not extend the original appointment finishing time.

Try-On Conditions

Customers must not attend a try-on appointment with wet, unwashed or recently applied fake tan.

Please take care to avoid transferring makeup, fake tan, deodorant, perfume or other products onto garments.

The same conditions apply when wearing the garment during your event.

Cleaning or repair fees may apply if a garment is marked, stained or damaged during a try-on appointment or hire period.

Hire Her Wardrobe reserves the right to refuse or end a try-on appointment if these conditions are not followed.

Guests

You may bring a maximum of two guests to your try-on appointment.

This limit applies because the try-on area has limited space.

Guests must follow all appointment and garment-handling conditions.

Cleaning

Standard professional cleaning is included in the hire price.

Customers must not wash, dry-clean, iron, steam, spot-clean or otherwise attempt to clean a hired garment.

If a garment becomes stained or damaged, please contact Hire Her Wardrobe and return it without attempting to clean or repair it.

Care of Garments

All garments must be handled with care.

Many garments are delicate. When wearing a maxi dress or another floor-length garment, please lift the garment when walking across rough, wet or dirty surfaces.

Customers should also take care around food, drinks, makeup, fake tan, jewellery, sharp objects and open flames.

Damage

We understand that accidents can happen. However, the customer is responsible for damage caused to a garment during the hire period, including:

The customer may be charged the reasonable cost of professional cleaning or repair.

Hire Her Wardrobe will assess the damage and provide details of any additional charge.

Damage Beyond Repair

If a garment is lost or damaged beyond reasonable repair, the customer may be required to pay the garment’s full recommended retail price or reasonable replacement cost.

Any repair or replacement payment does not automatically give the customer ownership of the damaged garment unless agreed to in writing.

Unreturned Garments

If a customer does not return a garment, they will be required to pay its full recommended retail price or reasonable replacement cost.

This charge is separate from any late fees already incurred before the garment was considered unreturned.

Hire Her Wardrobe may take reasonable steps to recover an unreturned garment or unpaid amount.

Cancellations, Refunds and Store Credit

Hire Her Wardrobe does not provide refunds for change-of-mind cancellations.

If you cancel at least 24 hours before your scheduled event date, Hire Her Wardrobe may provide store credit at its discretion.

Any store credit issued:

Refunds or other remedies may still be available where required under the Australian Consumer Law. Nothing in these Terms and Conditions excludes or limits any rights that cannot legally be excluded.

Refusal of Service

Hire Her Wardrobe may refuse a booking or try-on appointment where reasonable, including if:

Any refusal of service will remain subject to applicable Australian laws.

Acceptance of Terms

All customers must read and accept these Terms and Conditions before a booking is confirmed.

Completing payment confirms your acceptance of these Terms and Conditions.