Refund and Cancellation Policy

By placing a booking with Hire Her Wardrobe, you agree to this Refund and Cancellation Policy.

Customer Cancellations

Dress-hire bookings reserve a specific garment and hire period. Once reserved, the garment becomes unavailable to other customers.

Cancellation requests must be submitted in writing through our contact form, email or Instagram direct message.

The following cancellation terms apply:

• More than 14 days before the hire start date: Full store credit
• Between 7 and 14 days before the hire start date: 50% store credit
• Less than 7 days before the hire start date: No refund or store credit
• After collection or commencement of the hire period: No refund or store credit

The cancellation date is the date Hire Her Wardrobe receives the written request.

Store credits remain valid for six months from the date of issue. They cannot be redeemed for cash or transferred to another person.

Change of date

Requests to change a booking date depend on the garment’s availability.

Requests made more than 14 days before the original hire date may be moved once without a change fee.

Requests made within 14 days of the original hire date will follow the cancellation terms above.

A new hire date must fall within six months of the original booking. Any price difference must be paid before the new booking is confirmed.

Change of mind or incorrect size

Hire Her Wardrobe does not provide cash refunds for change of mind, event cancellation, incorrect size selection or a change in personal circumstances.

Customers are responsible for checking the product description, size guide and listed measurements before booking. Try-ons are available by appointment and are recommended when you are unsure about sizing.

A garment that does not fit fit as expected is not considered faulty when it matches the listed size, measurements and description.

Cancellation by Hire Her Wardrobe

In rare cases, a garment may become unavailable because it is damaged, returned late by a previous customer or affected by another issue outside our reasonable control.

If we cannot supply your booked garment, you may choose:

• A replacement garment of equal value
• Store credit for the full amount paid
• A full refund to your original payment method

Hire Her Wardrobe is not responsible for indirect costs connected to the cancellation, except where required by Australian Consumer Law.

Faulty or Incorrect Garments

Please inspect your garment as soon as you receive or collect it.

If the garment is faulty, damaged beyond the condition disclosed, or significantly different from its description, contact Hire Her Wardrobe immediately and before wearing it. Include clear photographs of the issue.

We will assess the garment and provide an appropriate remedy in line with Australian Consumer Law. This may include a replacement, repair, store credit or refund.

Minor signs of previous wear that do not affect the garment’s appearance or use are not considered faults.

Refund Processing

Approved refunds will be returned to the original payment method.

Bank and payment-provider processing times may apply. Hire Her Wardrobe cannot control how long your bank takes to display the refund.

Non-Refundable Amounts

Delivery charges, booking fees and other costs already incurred may not be refundable when a customer cancels, except where required by Australian Consumer Law.

Late fees, damage charges and cleaning charges resulting from a breach of the Hire Terms are separate from the original booking payment.