Hire Her Wardrobe respects your privacy and handles your personal information with care.
This Privacy Policy explains what information we collect, how we use it, who we may share it with and how you can contact us about your information.
By using our website, making a booking, arranging a try-on or contacting us, you acknowledge the practices described in this policy.
Information We Collect
We may collect the following personal information:
• Your name
• Email address
• Phone number
• Billing and collection details
• Delivery address if delivery becomes available
• Order, booking and payment information
• Dress size, measurements and fit preferences you provide
• Try-on appointment details
• Messages, reviews and customer-service enquiries
• Identification details when reasonably required for booking verification
• Website activity, device information, browser type and IP address
• Marketing and communication preferences
Please do not provide personal information that we do not need.
How We Collect Information
We may collect information when you:
• Visit or use our website
• Create an account
• Book or hire a garment
• Arrange a try-on appointment
• Complete a contact form
• Contact us by email, phone, social media or another channel
• Subscribe to marketing
• Enter a promotion or provide a review
• Interact with cookies, analytics or advertising tools on our website
We may also receive information from Shopify, payment providers, booking applications, delivery providers, social media platforms and other service providers used to operate our business.
How We Use Your Information
We may use your personal information to:
• Process and manage your booking
• Take payment and arrange refunds
• Confirm garment availability
• Organise collection, return or delivery
• Schedule try-on appointments
• Communicate about your order
• Respond to questions, complaints or disputes
• Prevent fraud, misuse and unauthorised transactions
• Manage late returns, damage claims and rental bonds
• Improve our website, products and customer service
• Maintain business, tax and transaction records
• Send marketing when you have agreed to receive it
• Meet legal and regulatory obligations
• Enforce our Hire Terms and other store policies
Payment Information
Payments made through our website are processed by Shopify and the payment provider selected at checkout.
Hire Her Wardrobe does not ordinarily receive or store your complete payment-card number. Payment providers process this information under their own privacy and security terms.
Sharing Your Information
We may share personal information with service providers that help us operate Hire Her Wardrobe, including:
• Shopify
• Payment processors
• Dress-rental and booking applications
• Website-hosting and technology providers
• Email and marketing platforms
• Analytics and advertising providers
• Delivery and courier providers
• Accountants, insurers, legal advisers and professional consultants
• Fraud-prevention and debt-recovery providers
• Government agencies, regulators or law-enforcement bodies when required by law
We only share information needed for the relevant service, business purpose or legal requirement.
We do not sell your personal information for money.
Shopify
Our online store is hosted by Shopify. Shopify processes customer information to provide its platform, checkout, payment, fraud-prevention, analytics and related services.
Shopify may also process information for its own purposes under its Consumer Privacy Policy. You can read Shopify’s policy at:
https://www.shopify.com/legal/privacy/consumers
Overseas Processing
Some service providers, including Shopify and connected applications, may store or process information outside Australia.
Countries involved may include Canada, the United States, Singapore and other locations where these providers or their subcontractors operate.
Privacy laws in those countries may differ from Australian law. We take reasonable steps appropriate to our business when selecting and using service providers.
Cookies and Analytics
Our website may use cookies and similar technologies to:
• Keep the website and checkout working
• Remember your preferences
• Understand website traffic and customer activity
• Measure advertising performance
• Detect fraud and security issues
• Provide relevant marketing
You can control some cookies through your browser or the privacy settings displayed on our website. Blocking certain cookies may affect how the website operates.
Marketing
If you agree to receive marketing, we may send information about new dresses, availability, promotions and business updates.
You can unsubscribe using the link in a marketing email or by contacting us. Unsubscribing from marketing will not stop booking confirmations or service messages connected to an active order.
Social Media and Customer Content
If you tag Hire Her Wardrobe, send us photographs or provide a review, we will ask for permission before using identifiable customer content for our own marketing unless your original post or agreement clearly permits that use.
You can withdraw future permission by contacting us. Withdrawal will not affect material already lawfully published or printed before we received your request.
Security
We use reasonable administrative and technical measures to protect personal information from loss, misuse, unauthorised access, modification and disclosure.
No online system is completely secure. Please protect your account password and contact us if you suspect unauthorised access to your account or booking information.
Data Breeches
If a data breach occurs, we will investigate it and take appropriate action. Where applicable, we will notify affected individuals and the Office of the Australian Information Commissioner when required by law.
Retention and Information
We keep personal information for as long as reasonably needed to:
• Complete bookings and customer-service matters
• Maintain tax, accounting and transaction records
• Resolve disputes and enforce agreements
• Prevent fraud and misuse
• Meet legal and regulatory obligations
When information is no longer required, we may delete it or remove identifying details, subject to legal and technical requirements.
Access and Correction
You may ask to access or correct the personal information we hold about you.
We may need to verify your identity before completing a request. In limited cases, the law may allow us to refuse access. If this occurs, we will explain the reason where legally permitted.
Delation and Privacy Requests
You may ask us to delete or restrict the use of your information.
We may need to retain some records for legal, tax, fraud-prevention, dispute-resolution or contractual purposes.
For information processed by Shopify or another provider, we may need to send your request to that provider.
Children's Privacy
Our hire services are not directed to children under 16 without the involvement of a parent or guardian.
If you believe a child has provided personal information without appropriate permission, please contact us.
Third Party Links
Our website may contain links to other websites or services. Hire Her Wardrobe does not control the privacy practices of those third parties.
Review their privacy policies before providing personal information.
Privacy Complaints
If you have a privacy question or complaint, contact Hire Her Wardrobe through our website contact form.
Please explain your concern and include enough information for us to investigate it. We will respond within a reasonable time.
If you are not satisfied with our response and the Privacy Act applies to the matter, you may contact the Office of the Australian Information Commissioner at:
https://www.oaic.gov.au/privacy/privacy-complaints
Changes to the Policy
We may update this Privacy Policy when our services, technology or legal obligations change.
The updated version will be posted on our website with a revised “Last updated” date.
Contact Us
For privacy questions, access requests, corrections, deletion requests or complaints, contact Hire Her Wardrobe through the contact form on our website.